UPDATE ON OUR BUSINESS CONTINUITY DURING LOCKDOWN
On 23 March 2020 President Ramaphosa announced that our country will enter a nationwide lockdown – with the exception of essential services such as food, medical care and fuel - to curb the spread of the COVID-19 virus. We understand that the uncertainty is creating concern for investors, and would therefore like to update you on our business continuity plan (BCP), so you know exactly what will be happening with your investment and our service to you during lockdown.
MANAGEMENT OF SATRIX PORTFOLIOS
The president has given his reassurance that financial markets will remain open and continue to trade during the 21-day lockdown, starting at midnight on 26 March and ending on 16 April 2020. Our investment team is fully able to manage all Satrix portfolios remotely.
HOW TO CONTACT US - SATRIXNOW
Our client service agents are set up at home to answer your questions. We kindly request that you use e-mail only during this period by contacting us at helpme@satrixNOW.co.za. Please include your SatrixNOW account number and/or ID number and we will respond to your e-mail as swiftly as possible. We appreciate your patience as we settle into our new remote environment.
OPERATIONS TO CONTINUE AS NORMAL
Our service level agreements with our clients remain our top priority. At the moment we do not expect any major disruptions to our deliverables. However, while we roll out our business continuity plan and remote working technology, some responses may be delayed over the next few days. Suppliers of services we require have confirmed that they have plans in place to ensure their continued support to our business, provided their own technological capabilities remain as before the lockdown.
OUR TECHNOLOGY SUPPORTS REMOTE WORKING
Team members have remote access to our IT systems and infrastructure to empower them to work productively remotely. Each individual’s ability to connect remotely depends on his/her sustained access to internet connectivity. As experienced over the past few days, the increase in bandwidth demand requires some adjustment and responses might be delayed until internet connectivity resumes, should it be suspended by national service providers (mobile data and fibre companies). The security of our servers will remain intact to ensure the continued protection of all confidential information.
FOCUSING ON URGENT DELIVERABLES
Our immediate focus is on day-to-day management of client portfolios and to answer client queries as quickly as we can. Events, conferences and face-to-face client engagements we had planned for our 20th anniversary year are on pause for now.
WE HAVE EMPLOYEE WELLNESS SUPPORT IN PLACE
Given the unprecedented nature of the pandemic, we have upgraded and expanded our wellness programme to ensure that our employees are offered all of the assistance we can afford them over this period. Satrix (as part of the Sanlam Group) has had a long-standing employee wellness programme in place, as well as health and safety plans.
MOVING FORWARD WITH AGILITY
Be assured that our plans remain agile and will be reviewed should government amend its restrictions around the curbing of COVID-19. We will communicate any changes in our business continuity plan as and when it’s about to become effective.
The health and peace of mind of our staff, investors and partners remain our priority. We have put all possible measures in place to ensure that it’s business as usual in unusual times.
SOLIDARITY FUND TO ASSIST THE VULNERABLE
The president also announced that a Solidarity Fund has been set up to support vulnerable individuals and small businesses who have been adversely affected by the COVID-19 pandemic. Please click here to learn more. All donations are deductible for tax purposes.
POSTED : 26 MARCH 2020